Attentive

Activity Feed

WAIT!

Talk to your Clario Customer Success representative before reaching out to Attentive. Customer Success will provide you with the necessary pieces to complete the request.

Using the template below, contact your Attentive Customer Success Representative and ask for the following for each of your brands that Attentive services:

We would like to set up regular activity and conversion feeds to an Amazon S3 bucket. We would like your engineering team to do the following:

• Provision an Amazon S3 bucket for the brand: client-datafeed.<brandId>.attentivemobile.com

• Grant the following AWS ARN access to the bucket: <Clario Provided AWS ARN>

A sample IAM policy is below which identifies the minimum set of permissions Clario requires

Land ongoing Email and SMS activity and conversion data in the bucket on a daily basis. Files should take the following form:

• <brandId>_conversions_YYYYMMDD.csv

• <brandId>_email_SMS_YYYYMMDD.csv

Land a historical backfill for Email and SMS activity and conversion data in the bucket. Files should take the following form:

• <brandId>_attentive_conversions_YYYYMMDD.csv

• <brandId>_attentive_email_SMS_YYYYMMDD.csv

The following event types should be included in both the ongoing and backfill feeds:

• Subscriber: JOIN, CLICK, IMPRESSION, EMAIL_SAVE, OPT_OUT, CUSTOM_ATTRIBUTES, PURCHASE

• Message: MESSAGE_RECEIPT, MESSAGE_LINK_CLICK

Thanks!

{YourNameHere}

Once the feeds are in place for each of your brands, notify your Clario Customer Success Representative. Be sure to provide the details of the S3 bucket Attentive will be landing the feeds in to.

Subscriber Segment Upload

Attentive uses segments to encode subscriber attributes: purchase frequency, product preference, email velocity, etc. Instead of pushing Clario audiences directly to Attentive, Clario pushes custom segments that allow you to use the intelligence of the Clario platform and Attentive's journey builder to target subscribers.

Before Clario can start pushing custom segments, you will need to contact Attentive's White Glove team to get the necessary configuration in place. Using the template below, email [e-mail] to get the process started; be sure to ask that the configuration be completed for each of your brands:

Hi Attentive,

We would like to get subscriber segment upload configured for our account. The brands we would like enabled are:

• {brand1}

• {brand2}

• {brand3}

• . . .

Once complete, please supply both the SFTP credentials and the valid clientdomain values.

Thanks!

{YourNameHere}

Be sure to pass along the SFTP credentials and clientdomain values provided by Attentive to your Clario Customer Success representative.